Contact First Advantage:
Background Check Support

To contact us, you can complete this form by clicking here, or select one of the options from below:

Support Sales

Enterprise Advantage

Call +1 800.888.5773 within the U.S. or Canada
Email: client.services@fadv.com
Email: invoice@fadv.com

CAST (Client.FADV.ca)

Canada client support: +1 800.833.7511

CSPi (CSPi.FADV.com)

EMEA client support: +44 1206 505799
Australia/New Zealand client support: +612.9017.4300 
Philippines client support: +632.859.2111
Singapore client support: +65.6653.7200
Hong Kong client support: +852.3978.6888

Background Direct:

Call +1 844.244.4756
Emailsupport.backgrounddirect@fadv.com

Fingerprint Advantage:

Call +1 877.323.8885
Email: teamabg@fadv.com

 

In North America:

U.S. Sales: +1 844.718.0087
Contact U.S. Sales

Canada: +1 416.961.1611
Toll free within Canada: +1 800.833.7511
Contact Canada Sales

Background Direct:

Contact Background Direct Sales or call +1 877.433.9779

EMEA:
Contact EMEA Sales

United Kingdom: +44 (0) 8448 24 34 44
Dubai: +971 4 40 19277

APAC:
Contact Asia Pacific Sales

Australia: +612 9017 4300
New Zealand: +64 9 438 5232
Email sales@fadv.com.au in Australia
Email sales@fadv.co.nz in New Zealand.

China: +86 21 5178 2795
Email info-cn@FADV.com

Hong Kong: 852 2810 6448

India, Bangalore:+91 22 4069 7000
Email info.india@fadv.com

Japan: +81 (0)3 5449 7373
Email info-jp@fadv.com

Korea: +822 512 3931
Email info-kr@fadv.com

Malaysia: +60356225676

Philippines: +632 8592100

Singapore: +65 6534 3262


Need Additional Assistance?

I am applying for a job at a company other than First Advantage:

Please contact the human resources department at the company hiring for the position. Requests for candidate password resets, tests and other forms must be done with the HR department at the employer with whom you are applying.

I have a question about my employment background check:

Obtain a free copy of your employment background check. Email questions about report results to Background Check Questions.

Data Privacy Contacts

Please find information regarding ourData Privacy Officer for Canada and Singapore on our Privacy Policy.

To obtain additional information about the privacy practices and policies of First Advantage in connection with its preparation and processing of investigative consumer reports, please contact us at privacy@fadv.com.

I would like to become a partner or reseller.

Learn more about partnering with First Advantage
Submit a Referral to our Partner Team
Email our Business Development group.

Media Inquiries

Email questions to Marketing