Crisis Intervention

First Advantage Workplace Services offers a wide variety of specialized services to meet the unique needs of each client company. Unfortunately, unsettling events like accidents, reorganization, layoffs, violence, and natural disasters happen in and around the workplace. These events affect employees emotionally and physically, thus leaving the workplace with a decrease in performance and morale. First Advantage's Workplace Services can help companies by providing assistance that will mitigate the amount of devastation to the workforce and promote preservation of a productive workforce. The Workplace Services staff is available 24 hours a day 7 days a week to collaborate with companies during a crisis.

Services offered include:

• Preventive Management Consultation
• Grief Consultation Groups
• Workplace Trauma Service
• Individual On-Site Assistance
• Critical Incident Stress Management (CISM)

Preventive Management Consultation
Proactive prevention is the best approach to minimize the risks of workplace crises. Many times, we see behaviors in the workplace that appear inappropriate. Workers may say or do things that affect their work group and managers are not sure how to handle the situation. Before taking action or deciding not to take action, a preventive management consultation may be in order.First Advantage can provide assistance to help prevent or cease behaviors that are potentially damaging to the workplace. Preventive management consultation is especially helpful during times of merger, reorganization or layoffs as employees may act out in response to changes.

Grief Consultation Groups
From time to time, the workplace experiences the loss of a worker. Whether the loss occurs suddenly or after an extended illness, employees need an opportunity to mourn their loss. The grief consultation group provides an organized forum for employees to discuss reactions, thoughts, and concerns about the loss. The grief group will provide employees with information about the grieving process, and educate employees on typical emotions and responses related to grief.

Workplace Trauma Service
Regrettably the workplace is susceptible to an array of traumatic incidences. Workplace violence, robberies, and natural disasters are a few examples. First Advantage provides a structured group setting that educates employees and facilitates discussion amongst workers regarding situations that affect the workforce on a macro level. First Advantage Workplace Services will assist employees by providing skills and resources for handling the trauma and moving forward.

Often, companies are aware of potentially dangerous situations that could impact the work force. For example, a troubled worker makes threats against the company after being reprimanded or dismissed, or an employee is being harassed/threatened by an outsider. First Advantage offers expert consultation for supervisors and human resource professionals that will aid in avoiding legal pitfalls and preventing workplace trauma.

Individual On-Site Assistance
After exposure to a traumatic event, workers may need individualized attention on the worksite. An employee assistance counselor can be available on-site to assist in a variety of situations. For example, a group of employees witness an accident involving a fellow worker on the production line. These workers may need the opportunity to discuss their feelings about the accident. Individually, an employee assistance counselor can provide specialized service to review and normalize each worker's specific reactions to the accident. This service is highly effective when used in conjunction with other services. A group intervention is usually recommended, but may not be possible. In these types of situations, individual on-site assistance is an appropriate alternative.

Critical Incident Stress Management (CISM)
Critical Incident Stress Management is a very specific type of intervention geared to certain types of crises and is provided by counselors trained in the CISM model. Typically situations that could necessitate a CISM may be multi-deaths at the worksite or a death at the worksite following attempts by co-workers to resuscitate the victim. This service allows employees to understand and react to the crisis in a safe group environment.

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