Employee Assistance Program Services

Employee Assistance Program Key Components

• Implementation - First Advantage offers a structured process for implementing an EAP, which makes the process "painless" for the company. Typically, an EAP can be implemented within 30 days.
• Access - 24 hours a day, 7 days a week, toll free live access is available for all EAP services. A caller needs to know only one number to access all EAP and/or work-life services.
• Account Management - Depending on the size of the company, an EAP account manager with both counseling and administrative credentials will have ongoingcontact with the client to share key program information and address questions.
• Periodic Statistical Reports - First Advantage is committed to meeting our client's program objectives and keeps our clients informed with progress and performance reports.
• Management Consultation - Managers are encouraged to call First Advantage's toll free number 24 hours a day, seven days a week for assistance with workplace problems or a potential supervisory referral.
• Supervisory Training - For the potential of the EAP to be fully realized, supervisors must be trained on using the EAP as a management tool which will help them become more effective managers.
• Employee Education - For employees to use the EAP, they need to understand the broad types of problems that can be resolved within the EAP. First Advantage offers an extensive list of trainings that can easily be conducted during the lunch hour.