Services Available
At times, each of us is faced with difficult problems that affect us at home and on the job. Family and friends can provide great support, but when you or a member of your immediate family needs expert assistance, your Employee Assistance Program can help.
PDF: View our BrochureEAP Services: First Advantage's trained professionals can help you with a wide range of issues:
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Work-Life Services:
Your company may also offer additional work-life services that are
available through the EAP. Check with your HR department to find if one
or more of the following services is available to you:
- Legal Consultation (PDF)
- Financial Consultation (PDF)
- Child/Elder Information and Referral Resources (PDF)
- Additional Online Resources
- What is an EAP?
- Who is eligible for this service?
- How do I access the service?
- Is the EAP REALLY confidential?
- Is this part of my insurance?
- Where do I go to see an EAP professional?
- Will I be contacted at work by an EAP professional?
What is an EAP?
The initials EAP stand for Employee Assistance Program. The EAP is a voluntary,
confidential assistance program designed to help you with life's issues
and situations where professional guidance is desired. The service is available
24 hours a day, 7 days a week, 365 days a year, at no cost to employees
or their family members!
Who is eligible for this service?
All employees, their domestic partners, family members living in the home,
and dependents who are claimed for tax purposes.
How do I access the service?
To use the EAP, call 1-800-935-9551. Your call will be answered 24
hours a day by a master's level EAP professional who can talk with you immediately.
Is the EAP REALLY confidential?
Yes. All information regarding your participation in the program is confidential
except as governed by state and federal laws and regulations. Instances
where your emotional condition makes you a threat to self or others, suspected
child or elder abuse, and, in some states, spousal abuse are examples of
cases that require reporting. Your employer will not even know that you
participated in the EAP unless you give your written consent. Sometimes
a supervisor may recommend that you contact the EAP if there has been a
noticeable decline in job performance. If you decide to follow the recommendation,
your supervisor will only be informed that the initial contact was made
- no information about your conversation will be given to your supervisor
without your written permission.
Is the EAP part of my health insurance?
No. The EAP is a separate service that does not require health insurance
to participate. However, an EAP professional may recommend extended services
beyond the scope of the EAP, at which time your EAP professional would assist
you in accessing your health insurance plan for further coverage.
Where do I go to see an EAP professional?
We have EAP professionals all across the country, and we will connect you
with one in your local area who has knowledge of the issue for which you
called. We will request your zip code in order to match you with the closest
qualified EAP professional to your home or work.
Will I be contacted at work by an EAP
professional?
Not unless you choose to be. In most situations, you will need to receive
a call back to schedule an appointment. You will be asked for a preference
to receive this call at home or work. EAP professionals will not leave a
message on your voice mail or answering machine without prior, verbal consent.
Under no circumstance will a message reveal information regarding your use
of EAP services.